Provision Of Service

Our style of care minimises institutional aspects of substitute living environments. The home aims to provide a stimulating environment for young people where they can feel safe and flourish and give them the greatest opportunity to reach their full potential.  The Haven Children’s Home offers a homely and warm environment. 

Our dedicated team ensure that a young person’s emotional needs and well-being are always at the centre of our practice. We recognise that young people require ongoing parenting and the development of internal values.

Our paramount duty to a young person entering is to support them to feel safe. This is achieved through the provision of a stable living environment and laying the foundations of a trusting relationship with the staff team. We believe that for a young person to engage with us effectively they should have an understanding of their situation, their options and the expectations upon them. Through a consistent and fair approach, we ensure that our young people are given the praise and encouragement needed to build confidence and self-esteem. It is our view that improved self-confidence is key to improved behaviour and motivation.

We place a strong emphasis on providing fair and reasonable boundaries and expectations, whilst ensuring positive structure and routines which may have been missing from young people's lives. Good relationships with consistent caregivers who are also good role models are key to everything we do. We challenge young people's behaviour but we always do this in a way which supports them to make positive choices about their own lives.

Our staff actively implement mechanisms whereby young people fully participate in their care and health. We support young people’s Health Care plans and engagement with community health services to support young people’s physical and emotional health needs. We work with a “trauma-informed” philosophy of care. In certain circumstances external therapeutic input and assessment may be provided but only on condition that it is provided by suitable qualified and experienced practitioners with the support of independent supervision.

We are committed to meeting the educational needs of young people through a combination of attendance at mainstream or specialised provision within the local area, determined by Personal Education Plans. Our home provides an environment that values learning and promotes further education and/or vocational training that will develop young people’s skill base and subsequently enhance their life opportunities and access to employment.

We support our young people to realistically prepare young people to integrate into a family environment, or further care away from home provision, and/or to equip them with the practical and emotional skills for successful independent living. We provide a medium for the development of positive relationships with adults and peers to enable the development of the individual’s identity and self-esteem. We assist young people in developing the skills required for their safe interaction within the wider community and assist them in establishing and developing appropriate social networks within the community. 

Our communication is the key to effective multi-agency working, to ensure the needs of our young people are met. As such we ensure that all relevant professionals receive regular reports and updates ensuring a true ‘team around the child’ approach. Our staff will work in partnership with Local Authorities and other professional organisations to address the specific needs of the young person and develop a placement plan which mirrors the aims of the young person’s care plan, setting achievable targets and goals. 

The Haven Children’s Home go the extra mile and will seek and engage any other services or professional support as required to meet the needs of the young people placed with us.

We welcome feedback whether positive or negative in order to improve our service. We listen to what young people tell us about the quality of their care and we are constantly changing things to reflect their views. We also work in partnership with parents, carers relatives and other agencies in order to meet high standards and provide the best care for young people.